U.S. Delivery

In general, deliveries to the U.S. take 7–12 business days.

Please note that U.S. orders may experience delays due to customs processing. Since we ship from our international warehouse, some shipments may take longer to clear before final delivery.

We appreciate your patience and understanding! If you have any concerns, feel free to contact our support team. Please include your order number in the subject line for faster assistance.

International Delivery

All of our products can be shipped overseas. Delivery times vary by destination and may be affected by local customs and shipping regulations.

Important Notes

Delays: Estimated delivery times are subject to external factors such as weather conditions, customs processing, courier delays, weekends, and holidays.

Free Shipping: Free shipping eligibility varies by region and applies to qualifying orders after discounts are applied.

Incorrect Address: Please double-check your shipping details before placing an order. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses provided by the customer.

Failed Delivery

If your package cannot be delivered, here’s what you need to know:

Re-Delivery Attempts: In some cases, we may coordinate with the courier for a re-delivery, depending on their policies and availability.
Additional Fees: If delivery fails due to reasons within your control (e.g., incorrect address or unavailability to receive the package), re-delivery fees may apply. These fees are set by the courier.
Customer Responsibility: Please ensure your shipping details are accurate and that someone is available to receive the package on the estimated delivery date.

Tracking Information

Once your order is shipped, you’ll receive a tracking email. Please note that tracking updates may take 1–3 business days to appear.

Customer Support

If you have any questions or concerns regarding shipping, feel free to reach out to us at ourchivals@gmail.com. We're here to help!